1. How do you ship your orders?
Orders from select places within Delhi, Noida, Gurgaon, Bengaluru (Bangalore) and Pune are delivered either by us through our proprietary stores or through reputed courier partners. Orders to other cities in India are delivered through reputed courier partners. We ship certain heavy items by ground couriers while other light items are shipped by air.
You'll be notified while placing your order if we're unable to ship specific items to the address you've selected. Please also check the product detail pages for any item-specific shipping restrictions.If your order has dissimilar items such as, a book, an electronic item, consumable, they may be shipped separately. Items from multiple orders may also be combined into the same package if the orders meet the following criteria:
- Multiple orders are placed through the same customer account.
- The orders are being shipped to the same address.
- Items from each order are located at the same proprietary store.
- The orders are shipping at around the same time.
Combining items from multiple orders into a single package won't change the amount of shipping you pay for each order. You'll be charged separate shipping charges for each of your orders. Your orders will be consolidated into the fewest number of shipments possible.
2. Do you ship to international locations?
We currently ship only within select places within India.
3. How much time does it take for an order to be delivered?
We ship from Monday to Saturday excluding Sunday and public holidays.
We endeavor to deliver your order within 5 business days from receipt of a valid order and a valid shipping address, for Delhi, Noida, Gurgaon, Pune and Bengaluru (Bangalore).For the rest of the cities, we endeavor to deliver between 5-10 business days from receipt of a valid order and a valid shipping address. Deliveries to very remote locations may take up to 12 business days or longer, depending on the location’s geographical constraints. This is however dependent on product availability and availability of third party courier service and may take longer to ship in case the product(s) ordered are not in stock.
Please make sure that the shipping address you provide is accurate, complete with your name, pin code and telephone number.
4. How can I track my order?
The order status is updated in the My Orders section on the website. Alternatively, you can query the order status from the contact us section on our website and we will revert with the order status at the earliest on your email registered with us.
5. What are the shipping charges?
All orders above Rs. 500 are delivered free of cost i.e. at no shipping cost.
For orders less than Rs. 500, we usually charge flat shipping rate of Rs.50. This may however vary on the type of product being shipped (weight/ dimensions) and will be displayed on the website.
All items quoted are inclusive of any Octroi/sales tax and all other local taxes and you have to pay no additional charge other than the price quoted for the item and the shipping charges, at the time of the delivery.
Note: Certain additional procedures may apply to your order depending upon your order type, the utility of your order, the order size and the state/region the order is being delivered to.
6. Can I ship one order to different addresses?
Each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders. Addresses furnished for an order once placed cannot be changed.